Troubleshooting Questions
Account Issues
If you are unable to log in:
- Ensure you're using the correct email and password.
- Check if your caps lock is on.
- If you have forgotten your password, reset it via the Forgot Password page.
Still having trouble? Check out our Community & Support page.
We have tried our best to capture all of the brokers. If you can't find your broker, please reach out to us via email so we can add it.
We have tried our best to capture all of the servers. If you can't find your server, please reach out to us via email so we can add it.
TraderWaves currently supports MT5 and DxTrade accounts, but we're working on adding more platforms soon!
Stay tuned for updates as we expand support to give you even more trading options.
Syncing and importing
Your trades are imported automatically—no manual entry required! Simply connect your trading account, and your data syncs instantly. Stop wasting time writing up trades—everything is handled for you!
If your data isn't updating:
- Verify your internet connection.
- Ensure it has been 5 minutes since you last tried to sync the data.
- Try refreshing the page or logging out and back in.
For a fuller checklist (filters, open trades, history range), see How Automatic Trade Syncing Works. Still having trouble? Please reach out to us via email. Alternatively, use our Community & Support page.
TraderWaves has an Auto Sync feature that ensures your latest trade data is collected when you log in.
- Make sure the Auto Sync button in the filtering section of the Dashboard has been selected. This enables automatic syncing for future logins.
- If you prefer not to use Auto Sync or it is not working, you can manually sync your data by clicking the Sync button in the dashboard.
- If Auto Sync is enabled but still not working after your next login, please contact us.
To fix incorrect widget data:
- Check for any active filters.
- Click the 'Sync' button to ensure the lastest data is displaying.
- Check for any platform updates in our community channel.
Still having trouble? Please reach out to us via email.
Platform Enhancements and Bugs
We're always looking to improve TraderWaves and need your feedback to do this!
If you have a feature suggestion, let us know via email. Stay updated on platform improvements with our Discord community channel.
Found a bug? Help us make TraderWaves better!
- Email us with details of the issue.
- Join our Discord community channel to stay informed about fixes and improvements.
We appreciate your support in building a better platform for traders!
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