Privacy Policy

Last Updated: 12/11/2024

Welcome to TraderWaves (we, us, or our). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.traderwaves.com (the Site) and use our services.

By accessing or using our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Site.

Information We Collect

Personal Information

• Contact Information: Name and email address.
• Account Credentials: Username and password.
• Trade History: Trading data that you import to the platform.
• Usage Data: Information on how you use our services.

Automatically Collected Data

• Device Information: IP address, browser type, operating system.
• Browsing Data: Pages visited, time spent on pages, clickstream data.
• Cookies and Similar Technologies: To enhance your experience and collect usage data.

How We Use Your Information

We use your information for the following purposes:

• To Provide Services: Facilitate account creation, authenticate users, and provide customer support.
• Personalization: Customize your experience and deliver content relevant to your interests.
• Communication: Send updates, newsletters, and marketing materials (with your consent).
• Analytics: Monitor usage and trends to improve our Site and services.
• Legal Compliance: Fulfill our legal obligations and enforce our terms.

Legal Basis for Processing Personal Data (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you.
• Legal Obligation: Compliance with legal obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights do not override these interests.

Your Rights and Choices

General Rights

• Access: You have the right to request copies of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Ask us to delete your personal data under certain conditions.
• Restriction: Request restriction of processing your personal data.
• Portability: Request transfer of your data to another organization or to you.
• Objection: Object to processing your personal data for certain purposes.

GDPR Rights (EEA Residents)

If you are in the EEA, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR.

CCPA and CPRA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information collected.
• Delete: Request deletion of personal information we have collected.
• Opt-Out: Opt-out of the sale of personal information. Note: We do not sell personal information.
• Non-Discrimination: Receive equal service and price, even if you exercise your privacy rights.

To exercise your rights, please contact us at [email protected].

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Site and services.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site:

• Cookies: Small data files stored on your device.
• Types of Cookies:
  • Essential Cookies: Necessary for Site functionality.
  • Analytics Cookies: Help us understand how users interact with our Site.
  • Advertising Cookies: Used to deliver relevant ads.

Your Choices

• You can set your browser to refuse cookies or alert you when cookies are being sent.
• Opt-out options are available for certain tracking technologies.

Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. We take steps to ensure your data is treated securely.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected].