Privacy Policy

Welcome to TraderWaves ("we", "us", or "our"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use traderwaves.com, the TraderWaves web application, the TraderWaves iOS and Android applications, planned desktop applications, and related services (collectively, the "Services").

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

Information We Collect

Account and Contact Information

• Name, email address, country, account credentials, and account preferences.
• Optional profile information, such as a profile image or user-entered location.
• Information received from authentication providers, such as Google Sign-In or Sign in with Apple, including your email address, name, and provider account identifier.

Mobile App, Device, and Session Information

• Device identifiers, device name, operating system, app version, browser type, user agent, IP address, and coarse location inferred from IP address or user-entered location.
• Login, session, authentication, and security metadata used to protect accounts and keep the Services reliable.
• Push notification tokens and notification preferences when you enable notifications in the app or device settings.

Trading and Financial Data

When you connect accounts, import files, or upload trading information to TraderWaves, we may collect account connection data, account credentials or tokens where applicable, imported data, balances, equity, trade history, performance metrics, trading journal data, and related financial analytics. We use this data to provide analytics, journaling, reporting, account features, and other product functionality. We do not sell your trading data or share it for third-party advertising.

User Content

We collect content you create, upload, or save in TraderWaves, including journal notes, strategy notes, templates, tags, profile images, journal images, uploaded files, support messages, and other content you choose to provide.

Subscription and Purchase Information

If you purchase a subscription or paid feature through Apple App Store, Google Play, Paddle, a future crypto payment option, or another supported payment provider, we may collect or receive product identifiers, transaction or order identifiers, subscription status, renewal status, cancellation or refund status, payment status, currency, and related billing metadata. We do not collect or store full credit card numbers for Apple App Store or Google Play purchases.

Usage, Analytics, Diagnostics, and Marketing Data

We collect information about how you interact with the Services, including product interactions, pages or screens viewed, features used, clickstream data, performance data, crash reports, error logs, and other diagnostic data. We currently use analytics tools such as PostHog and Google Analytics, and may use email marketing tools, advertising pixels, cookies, SDKs, or similar technologies for marketing, retargeting, measurement, and product improvement where permitted by law and platform rules.

How We Use Your Information

We use your information for the following purposes:

• Provide and Operate the Services: Create accounts, authenticate users, connect accounts, process imports, provide analytics and journaling features, manage subscriptions, restore purchases, and provide customer support.
• Push Notifications: Send account, trading, subscription, security, product, and service notifications when notifications are enabled.
• Personalization: Customize your experience, remember preferences, and provide relevant product features and content.
• Security and Fraud Prevention: Protect accounts, detect unauthorized access, manage sessions, prevent abuse, and maintain service reliability.
• Subscription Management: Verify purchases, provide paid features, process renewals, cancellations, refunds, and payment-related support.
• Analytics and Improvement: Monitor usage, product interactions, diagnostics, and trends to improve the Services.
• Marketing and Communications: Send service updates, newsletters, product announcements, advertising, retargeting, and marketing materials where permitted or with your consent when required.
• Legal Compliance: Fulfill our legal obligations and enforce our terms.

Legal Basis for Processing Personal Data (GDPR)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you.
• Legal Obligation: Compliance with legal obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided your rights do not override these interests.

Your Rights and Choices

General Rights

• Access: You have the right to request copies of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Ask us to delete your personal data under certain conditions.
• Restriction: Request restriction of processing your personal data.
• Portability: Request transfer of your data to another organization or to you.
• Objection: Object to processing your personal data for certain purposes.

GDPR Rights (EEA Residents)

If you are in the EEA, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR.

CCPA and CPRA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information collected.
• Delete: Request deletion of personal information we have collected.
• Opt-Out: Opt-out of the sale of personal information. Note: We do not sell personal information.
• Non-Discrimination: Receive equal service and price, even if you exercise your privacy rights.

Account Deletion

You may request deletion of your TraderWaves account and associated personal data from within the app where available, or by contacting us at info@traderwaves.com. When an account is deleted, active account data is deleted from the Services, subject to limited retention where required or permitted for legal compliance, security, fraud prevention, accounting, dispute resolution, backups, or legitimate business records.

Marketing, Cookies, and Tracking Choices

You can manage many cookie and tracking preferences through your browser, device settings, app permissions, and any in-app controls we provide. Where required by law or platform rules, we will request consent before using technologies that track you across third-party apps or websites for advertising.

To exercise your rights, please contact us at info@traderwaves.com.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of data, account status, subscription records, legal obligations, security needs, dispute resolution, and backup cycles.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With vendors that help us operate the Services, including hosting, infrastructure, authentication, analytics, diagnostics, customer support, email, marketing, security, and data processing providers.
• Payment Providers and App Stores: With Apple, Google Play, Paddle, future crypto payment providers, or other payment providers as needed to process purchases, verify subscriptions, manage renewals, restore purchases, handle refunds, and provide paid features.
• Analytics and Marketing Providers: With tools such as PostHog, Google Analytics, and advertising or marketing providers to understand product usage, measure campaigns, improve the Services, and conduct retargeting where permitted.
• Trading Integrations: With brokers, account connection providers, or integrations you choose to connect, only as needed to provide the features you enable.
• User-Directed Sharing: When you choose to share performance metrics or other information, and until you opt out or revoke that sharing where available.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

We do not sell your trading data. We do not share trading data for third-party advertising. We may process trading data with service providers and integrations that are necessary to operate the Services or with your authorization.

Cookies and Tracking Technologies

We use cookies, pixels, SDKs, local storage, mobile identifiers, and similar technologies to operate the Services, understand usage, improve performance, and support marketing:

• Cookies: Small data files stored on your device.
• Mobile and App Technologies: Device identifiers, push notification tokens, app analytics SDKs, and similar technologies used in mobile or desktop apps.
• Types of Technologies:

• Essential Technologies: Necessary for authentication, security, account access, purchases, and core functionality.
• Analytics Technologies: Help us understand how users interact with the Services and improve reliability.
• Advertising and Retargeting Technologies: May be used to deliver, measure, and improve marketing campaigns where permitted by law and platform rules.

Your Choices

• You can set your browser to refuse cookies or alert you when cookies are being sent.
• You can manage mobile permissions such as push notifications and tracking through your device settings.
• Opt-out options may be available for certain analytics, advertising, and marketing technologies.

Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. We take steps to ensure your data is treated securely.

Children's Privacy

Our Services are intended for users who are at least 18 years old and are not directed to children. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at info@traderwaves.com.